Privacy
This notice explains what personal data Bunchy uses and why. Bunchy is run by [company name, registered number and address], who is the controller of florists’ account data.
Florists who sign up
We keep your name, email, shop name, website and your Stripe customer reference, to run your account, send you the emails you need (such as your welcome email, request alerts and trial reminders) and take payment. Our lawful basis is our contract with you. We don’t sell your data or use it for advertising.
Your customers
When a customer sends a bouquet request, Bunchy stores their name, email, phone number, delivery address and card message so you can fulfil it. The florist is the controller of this data, and Bunchy processes it on the florist’s behalf and only for that purpose. To ask about your data as a customer, contact the florist you ordered from.
Counting, not tracking
The builder counts how it’s used, such as views and flowers added, so florists can see whether it works. These counts hold no names, emails or other personal details.
Who we share data with
Only the services that run Bunchy: Cloudflare (hosting and database), Stripe (payments), Resend (email), and, when a florist uses the photo or voice stock features or a customer describes a bouquet in words, OpenAI or Amazon Web Services to read the photo or text. Each is bound to use the data only to provide their service to us.
How long we keep it
Account data is kept while your account is open and deleted within 90 days of it closing, except billing records we must keep for tax (six years). Customer requests are kept for as long as the florist’s account is open.
Your rights
You can ask to see, correct, export or delete your data, or object to how we use it. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Contact
Reply to any Bunchy email, or use the contact form on bunchy.co.uk.